Refund policy
RETURN AND REFUND POLICY
Last Updated: February 28, 2026
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IMPORTANT: PLEASE READ CAREFULLY
Live Bazar operates as an intermediary platform connecting independent sellers with buyers. We DO NOT manufacture, own, or sell products directly. All products are owned and sold by independent third-party vendors/sellers.
Return and refund policies, timelines, and eligibility are determined solely by individual sellers and may vary by product and seller. Live Bazar acts only as a facilitator and has no role in deciding or processing returns and refunds.
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1. PLATFORM ROLE AND DISCLAIMER
1.1 Intermediary Status
Live Bazar is an intermediary platform as defined under Section 79 of the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020. We:
- Provide a platform for sellers to list and sell products
- Facilitate transactions between buyers and sellers
- DO NOT take ownership of products
- DO NOT determine return/refund policies
- DO NOT process returns or refunds directly
1.2 Seller Responsibility
Each seller is an independent entity responsible for:
- Product quality and authenticity
- Product descriptions and representations
- Return and refund policies for their products
- Processing returns and issuing refunds
- Compliance with applicable laws
1.3 No Liability
Live Bazar shall not be held liable for:
- Seller's refusal to accept returns
- Delays in refund processing by sellers
- Quality or authenticity of products
- Disputes between buyers and sellers
- Non-compliance by sellers with their stated policies
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2. GENERAL RETURN GUIDELINES
These are indicative guidelines only. Actual return policies are set by individual sellers and displayed on product pages.
2.1 Return Period
- Return periods vary by seller and product category
- Typically ranges from 0-7 days from delivery
- Some sellers may not accept returns at all
- Check specific product page for seller's return policy
- No returns on products marked "Non-Returnable"
2.2 Return Eligibility (Seller-Dependent)
Returns may be accepted by sellers if:
- Product is damaged, defective, or not as described
- Wrong product was delivered
- Product has manufacturing defects
However, final decision rests solely with the seller.
2.3 Non-Returnable Items (Common Seller Restrictions)
Most sellers do not accept returns on:
- Used, worn, or altered products
- Products without original packaging and tags
- Intimate apparel and personal care items
- Customized or personalized products
- Products explicitly marked "Non-Returnable"
IMPORTANT: These are common restrictions. Actual policy varies by seller.
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3. RETURN PROCESS
3.1 Initiating Return Request
Step 1: Contact us within the return period specified by seller
- WhatsApp: +91 9844191912
- Email: liveindia127@gmail.com
- Provide order number and reason for return
Step 2: We will forward your request to the seller
- Seller will review within 24-48 hours
- Seller has sole authority to accept or reject return
- Decision communicated to you via email/SMS
Step 3: If seller approves
- Seller will provide return instructions
- Pickup may be arranged (Bangalore) or return address provided
- Follow seller's packaging requirements
Step 4: Return the product
- Pack as per seller's instructions
- Return within timeline specified by seller
- Seller inspects upon receipt
3.2 Platform Role in Returns
Live Bazar's role is limited to:
- Facilitating communication between buyer and seller
- Coordinating logistics where possible
- Mediating disputes on best-effort basis
We DO NOT:
- Decide whether return is acceptable
- Inspect or verify returned products
- Process refunds from our account
- Override seller's decisions
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4. REFUND PROCESS
4.1 Refund Authority
- Refunds are processed ONLY by sellers, not by Live Bazar
- Refund amount, method, and timeline determined by seller
- Live Bazar only facilitates fund transfer if payment was collected through platform
4.2 Refund Timeline (Seller-Dependent)
Once seller accepts return and inspects product:
- Seller decision on refund: Varies by seller (typically 3-7 days)
- Refund processing: Seller-dependent
- Bank credit: 5-10 business days after seller initiates refund
IMPORTANT: Live Bazar cannot expedite or guarantee refund timelines as these are controlled by individual sellers.
4.3 Refund Amount
- Determined solely by seller
- May be full or partial based on product condition
- Shipping charges typically non-refundable
- Platform convenience fee (if any) non-refundable
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5. CANCELLATION POLICY
5.1 Before Shipment
- Contact seller through platform
- Seller has sole discretion to accept cancellation
- If accepted, refund as per seller's policy
5.2 After Shipment
- Cancellation not possible
- Return process applies if seller permits returns
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6. DAMAGED OR DEFECTIVE PRODUCTS
6.1 Reporting
- Inspect package upon delivery
- Refuse delivery if package appears tampered/damaged
- If already accepted, report within 24 hours to seller
6.2 Resolution
- Seller determines if product is defective
- Seller decides on replacement/refund
- Live Bazar assists in communication only
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7. DISPUTE RESOLUTION
7.1 Buyer-Seller Disputes
In case of disputes regarding returns/refunds:
- Contact seller directly first
- If unresolved, contact Live Bazar for mediation
- Live Bazar will facilitate resolution on best-effort basis
- Live Bazar's decision in mediation is advisory, not binding
- Sellers are not obligated to accept Live Bazar's mediation
7.2 Legal Recourse
As per Consumer Protection Act, 2019:
- Consumers have right to approach Consumer Forums
- Seller is the proper party for consumer complaints
- Live Bazar may be impleaded as intermediary if required
- Jurisdiction: Bangalore, Karnataka courts
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8. PLATFORM SERVICES
Live Bazar provides:
- Platform for listing products
- Payment gateway services (collection and remittance)
- Logistics coordination where applicable
- Communication facilitation
- Best-effort dispute mediation
Live Bazar does NOT provide:
- Guarantees on product quality
- Guarantees on seller performance
- Direct return/refund processing
- Product warranties (unless explicitly stated)
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9. SELLER INFORMATION
For return/refund related queries:
- Check product page for specific seller's contact
- Contact seller directly when possible
- If seller is unresponsive, contact platform support
Platform Support (For Facilitation Only):
Grievance Officer: Lohith
Phone/WhatsApp: +91 9844191912
Email: liveindia127@gmail.com
Address: 08, 1st Main, Girinagar, Kyathsandra, Tumkur - 572104, Karnataka
Response Time: Within 48 hours
We will facilitate communication with seller but cannot override seller decisions.
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10. GOVERNING LAW
This policy is governed by:
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Consumer Protection (E-Commerce) Rules, 2020
- Sale of Goods Act, 1930
- Indian Contract Act, 1872
Jurisdiction: Courts of Bangalore, Karnataka, India
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ACKNOWLEDGMENT
By making a purchase on Live Bazar, you acknowledge and agree that:
- Live Bazar is an intermediary platform only
- Return and refund policies are seller-specific
- Live Bazar has limited role in return/refund process
- Sellers have final authority on returns and refunds
- You have read and understood this policy
Live Bazar
Platform for Live Shopping