Shipping policy

SHIPPING POLICY

Last Updated: February 28, 2026

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

IMPORTANT: PLATFORM AND SELLER ROLES

Live Bazar is an intermediary platform connecting buyers with independent sellers. Shipping and delivery services are coordinated by Live Bazar but actual product dispatch, packaging, and delivery timelines depend on individual sellers.

We facilitate logistics but do not guarantee delivery timelines as these depend on seller readiness and third-party courier partners.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

1. PLATFORM ROLE IN SHIPPING

1.1 Live Bazar's Role
As intermediary platform, we:
- Coordinate logistics with courier partners
- Facilitate communication between seller and buyer
- Provide tracking information when available
- Assist in resolving delivery issues
- Process shipping charges

1.2 We DO NOT
- Pack or dispatch products (done by sellers)
- Control delivery timelines (dependent on sellers and couriers)
- Guarantee delivery dates
- Take responsibility for seller delays in dispatch
- Compensate for delivery delays beyond our control

1.3 Seller Responsibility
Individual sellers are responsible for:
- Product packaging and labeling
- Timely dispatch after order confirmation
- Product readiness for pickup
- Ensuring products meet courier requirements
- Compliance with shipping regulations

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

2. SHIPPING AREAS

2.1 Current Delivery Coverage

Subject to seller agreement and courier availability:
- Bangalore Urban (Same-Day/Next-Day possible)
- Bangalore Rural (1-3 business days)
- Karnataka (3-5 business days)
- Rest of India (5-7 business days)

Availability depends on:
- Seller location and capabilities
- Courier partner serviceable areas
- Product type and size
- Delivery area pincode

Not all sellers ship to all locations. Check product page for specific seller's shipping areas.

2.2 Select Same-Day Delivery Areas (Subject to Seller Availability)
- Koramangala • Indiranagar • HSR Layout
- Whitefield • JP Nagar • Jayanagar
- Malleshwaram • Rajajinagar • BTM Layout
- Electronic City

Same-day delivery only if:
- Seller confirms availability
- Order placed before 6 PM
- Seller dispatches same day
- Courier partner confirms

Live Bazar coordinates but cannot guarantee same-day delivery.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

3. SHIPPING CHARGES

Indicative shipping charges (subject to change):

Order Value | Shipping Charge
----------------------------------------
Below ₹499 | ₹49 (or as decided by seller)
₹499 - ₹999 | FREE (Bangalore) / ₹79 (Outside)
Above ₹999 | FREE (All India)

Notes:
- Final shipping charges determined at checkout
- Sellers may waive shipping charges at their discretion
- Bulk orders may have different shipping charges
- Heavy or oversized items may have additional charges

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

4. DELIVERY TIMELINES (INDICATIVE)

IMPORTANT: All timelines are estimates only and depend on seller dispatch and courier performance.

4.1 Estimated Timelines
- Same-Day (Bangalore select): Order by 6 PM, delivery by 10 PM (if seller dispatches immediately)
- Next-Day (Bangalore): 1 business day (if seller dispatches same day)
- Bangalore Rural: 1-3 business days
- Karnataka: 3-5 business days
- Rest of India: 5-7 business days

4.2 Factors Affecting Delivery
Delays may occur due to:
- Seller delay in dispatch
- Product not ready
- Courier partner delays
- Address issues
- Weather conditions
- Public holidays
- Force majeure events
- Remote locations

Live Bazar not liable for delays beyond our reasonable control.

4.3 Business Days
- Monday to Saturday: Regular operations
- Sundays & Public Holidays: No dispatch/delivery (typically)

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

5. ORDER PROCESSING

5.1 Order Confirmation
- Order transmitted to seller immediately
- Seller confirms acceptance within 24 hours
- If seller cannot fulfill, order cancelled with full refund

5.2 Dispatch
- Seller responsible for packaging and handing over to courier
- Dispatch timeline varies by seller (typically 1-2 business days)
- You receive dispatch notification when seller ships

5.3 Tracking
- Tracking information provided when available from courier
- Track on livebazar.in or courier partner website
- Updates: Order confirmed → Dispatched → In transit → Out for delivery → Delivered

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

6. DELIVERY PROCESS

6.1 Delivery Attempt
- Courier attempts delivery to provided address
- Valid photo ID may be required
- Signature required for high-value items

6.2 Undelivered Orders
If delivery fails:
- Courier attempts re-delivery next business day
- Customer contacted for rescheduling
- After 3 failed attempts, returned to seller
- Return shipping charges may apply

6.3 Address Issues
- Ensure accurate, complete address
- Include landmarks and working phone number
- Incorrect address may cause delay or non-delivery
- Re-delivery charges may apply for address corrections

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

7. INSPECTION AND DAMAGES

7.1 Upon Delivery
- Inspect package for external damage
- Refuse delivery if package is tampered or damaged
- If accepted, open and inspect immediately
- Take photos/videos if any issues

7.2 Damaged in Transit
Report within 24 hours:
- Contact us: +91 9844191912
- Provide photos of damage
- We coordinate with seller and courier
- Resolution as per seller's policy

Important: Live Bazar facilitates resolution but seller determines outcome (replacement/refund).

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

8. UNDELIVERABLE SCENARIOS

Orders undeliverable due to:
- Incorrect/incomplete address
- Customer unavailable repeatedly
- Customer refusal to accept
- Courier restriction on delivery area
- Force majeure

In such cases:
- Order returned to seller
- Seller determines refund amount
- Shipping charges typically non-refundable
- Re-dispatch requires fresh shipping charges

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

9. LIMITATIONS AND DISCLAIMERS

9.1 No Guarantee of Timelines
Live Bazar does not guarantee delivery timelines as intermediary platform. We coordinate but cannot control:
- Seller dispatch speed
- Courier partner performance
- External factors (weather, strikes, etc.)

9.2 Limited Liability
As per Information Technology Act, 2000, Live Bazar not liable for:
- Delays in delivery
- Non-delivery due to address issues
- Damage during transit (unless gross negligence by our courier partner)
- Seller failure to dispatch
- Courier partner service failures

9.3 Remedies
- For delivery issues, we assist in claiming from courier
- Seller determines compensation/refund
- Insurance claims (if any) processed as per courier policy

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

10. INTERNATIONAL SHIPPING

Currently NOT available.
All deliveries within India only.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

11. CONTACT FOR SHIPPING QUERIES

Platform Support (Coordination Only):
Grievance Officer: Lohith
Phone/WhatsApp: +91 9844191912
Email: liveindia127@gmail.com

Address:
Live Bazar
08, 1st Main, Girinagar
Kyathsandra, Tumkur - 572104
Karnataka, India

We facilitate resolution but seller and courier partner are responsible parties for shipping matters.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

12. GOVERNING LAW

This policy governed by:
- Consumer Protection Act, 2019
- Sale of Goods Act, 1930
- Information Technology Act, 2000
- Indian Contract Act, 1872

Jurisdiction: Courts of Bangalore, Karnataka, India

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

ACKNOWLEDGMENT

By placing an order, you acknowledge:
- Delivery timelines are estimates, not guarantees
- Sellers are responsible for dispatch
- Live Bazar is intermediary coordinating logistics
- External factors may cause delays beyond our control

Live Bazar
Platform for Live Shopping