Shipping policy
Effective Date: 28 August 2026
LiveBazaar is an online marketplace. Products may be fulfilled by independent third-party sellers using logistics arrangements facilitated by LiveBazaar and/or authorised logistics providers.
1. Order Processing
After an order is confirmed, the relevant Seller is responsible for preparing and dispatching the product within the applicable processing period.
Dispatch times may vary by seller, product, location and availability.
2. Packaging
Sellers are required to package products appropriately for transportation.
For designated orders, LiveBazaar may require sellers to retain packaging/dispatch evidence.
3. Shipping Labels
Where LiveBazaar or its logistics partner generates an authorised shipping label/AWB, participating sellers must use the applicable label for that shipment.
4. Delivery Estimates
Estimated delivery dates displayed by LiveBazaar are estimates unless expressly stated otherwise.
Delivery may be affected by:
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customer location;
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seller dispatch time;
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logistics network conditions;
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weather;
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public holidays;
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government restrictions;
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natural disasters;
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incorrect addresses;
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customer availability; or
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other circumstances outside reasonable control.
5. Tracking
Tracking information may be provided once a shipment has been handed over to the logistics provider.
Tracking updates originate partly from third-party logistics systems and may occasionally be delayed.
6. Customer Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
Customers should promptly contact LiveBazaar if they identify an address error.
An address may not be changeable after dispatch.
7. Delivery Attempts
Logistics providers may make delivery attempts according to their applicable operational procedures.
Customers should remain reasonably available at the supplied contact details.
8. Cash on Delivery
For eligible COD orders, the customer must pay the authorised order amount through the permitted collection mechanism upon valid delivery.
Customers should not pay any amount materially different from the authorised amount without verification through LiveBazaar support.
9. Failed Delivery and RTO
A shipment may be returned to origin where delivery cannot be completed, including because of:
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customer unavailability;
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incorrect/incomplete address;
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repeated failed delivery attempts;
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refusal of a valid COD shipment;
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inability to contact the customer; or
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logistics restrictions.
Repeated intentional misuse of COD or delivery services may result in COD restrictions.
Legitimate customer disputes will be handled according to applicable law and LiveBazaar's Return and Refund Policy.
10. Damaged Packages
If a parcel appears materially damaged or tampered with at delivery, customers should document its condition where reasonably possible and promptly contact:
Where appropriate, customers should preserve:
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outer packaging;
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shipping label;
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product;
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photographs; and
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any available unboxing evidence
until the complaint is resolved.
11. Lost or Delayed Shipments
Where a shipment appears lost or materially delayed, LiveBazaar may coordinate with the Seller and logistics provider to investigate.
The appropriate remedy will depend upon the circumstances and applicable law.
12. Incorrect Product
Customers receiving an incorrect product should raise a request under LiveBazaar's Return, Replacement, Cancellation & Refund Policy.
13. Seller Fulfilment
Independent Sellers remain responsible for seller-controlled fulfilment obligations, including correct product selection, packaging and timely handover.
LiveBazaar may take enforcement action against sellers repeatedly violating fulfilment standards.
14. Shipping Charges
Applicable shipping charges, if any, should be displayed during checkout or otherwise communicated before completion of the transaction.
15. Contact
Shipping assistance:
Formal grievances:
LiveBazaar / BNLN CORP
1st Floor, Building No. 08,
1st Main Road, Baddihalli,
Near Ganesh Temple, Kyathasandra,
Tumakuru, Karnataka – 572104
India